Privacybeleid

Privacybeleid

Dis privacy policy dey show how Talk360 B.V. dey handle privacy. Our office dey for Laan van Kronenburg 14, 1183 AS Amstelveen, and you fit reach us for mail: info@talk360.com. Dis privacy policy dey help you sabi wetin data we dey collect, why we dey collect am, and wetin we dey do with am.

Di personal data wey we need before you fit use our service na your phone number. We go use your phone number to:

• Confirm say na you
• Set up outgoing call for you.
• Manage your Talk360 app
• Stop cheating, crime or fraud
• Make our service fit you well and better am
• For our internal work

We dey process your personal data legally based on dis legal ground:

• Di person wey di data belong to don gree make we process im personal data for one or more specific reason;
• Di processing dey necessary so we fit carry out contract wey di person dey part of, or take step wey di person ask for before dem enter contract.

Wetin information about you we dey collect and how we go take use am?

Profiel Informatie

When you download di App or start to use di Service, we go ask you to register with us and create your Talk360 account. When you register, you dey gree make we collect, use and keep dis information:

• Telefoon
• IP-adres

Apart from say we dey use dis information take give you di Service wey you ask for, we dey use, keep and/or fit share di information wey we list up there like dis:

• To confirm say na you (your phone number go be your Talk360 caller ID).
• To set up outgoing call for you.
• To manage your Talk360 app, and send you any admin notice, update, notification, alert and message wey concern how you dey use di Service.
• To ask you for information, including through survey.
• To reach you by email, SMS, phone call or any other way, take tell you about new product, service or promo wey Talk360 get (you fit opt-out if you send email go info@talk360.com, put your phone number, email and which contact method you wan opt-out from.
• If you dey live for European Union, so we fit give you correct VAT invoice.
• For our internal work, like solving problem, data analysis, testing, research, making di Service better, and finding and stopping error, fraud or any other illegal activity.
• When we feel say e make sense make we check, stop or take action about illegal activity or something wey resemble illegal activity.

If you no give us di personal data wey we need, we no go fit give you our service.

Adresboek

Di first time wey you install di App for your device, we go ask make you allow us enter your address book. If you gree, di Talk360 app go fit see di contact information for your address book on di devices wey you dey use for di Service (na only name and number). Na only di App get access to di address book inside your phone. We no go keep am or open am for our servers.

• To format di phone numbers correct for international calling.
• To show di name of every contact exactly as e dey your address book.
• To sync di contacts for your device address book with di App.

Informatie over het gebruik

Following how di telecom market dey work, Talk360 dey collect some usage statistics, like (but no be only) di phone numbers and/or other identification detail of di person wey dey call and di person wey dey receive, di time wey di call start, how long di call last, call quality, outage ("Call Details"), and we dey keep call detail record ("CDR") for every call wey pass through di system. We dey collect di Call Details and keep di CDR for billing, to make di Service better, and to do wetin di law require from us.

We fit also collect and keep information about how you dey use di Service and how you dey interact with am, including call, information wey concern am, how di Service dey used for different area, device and connection information, IP address, wetin di device fit do, bandwidth, web browser software, di website wey send you come, page view statistics, network type, and traffic wey dey enter and comot our Site or App. We fit collect dis kind information with cookies, ad identifier and other tracking tool.

We dey collect dis kind information for dis reason:

• To make our Service better, like helping us fix bug or give Service update.
• To stop cheating, crime or fraud (we fit need to give your information to fraud prevention agency and other organisation wey dey fight crime and fraud).
• To make our Service, promo content and advert fit you well. For example, we fit use di information wey we collect through cookies, ad identifier and similar technology take show you advert wey you fit like.
• To create report, analysis or similar thing wey we go use for research or business intelligence, like to track problem or trend wey fit dey happen with our Service.
• For any other reason wey dis Policy talk clear-clear, or wey di law require.

We dey use Google Analytics or any other analytics service provider for di Site and di App, take collect data, track, create and receive report of statistics about how people dey use dem.

Google Analytics na web analytics solution wey dey gather and study some information about how people dey use website or app. E fit put cookies for your computer or device, or read cookies wey don dey there, when you visit our Site or dey use some part of our App. When you use our Site or di App, you dey gree make Google use di data wey dem collect about you for di way and di reason wey we don talk up there.

Again, when you dey use our App, we fit automatically record your Google Advertising ID (if na Android device you dey use), for advert or analytics. Di Google Advertising ID na anonymous identifier wey Google Play services dey give. If your device get Google Advertising ID, we fit collect am and use am for advert and for analytics about how people dey use di app. If your device no get Google Advertising ID, we fit use other identifier wey no dey change. If you get Google Account and/or Android device, you fit opt out of targeted advert for your device. To do am, click di menu icon make di apps list show, then find and select di Google Settings icon, then find and select "Ads" and check di box "Opt out of interest-based ads". Apart from dat one, or instead of am, you fit reset di Android advertising ID for your device, and dat one go make your device no follow di ad targeting profile wey dey based on di old Android advertising ID again. To do am, click di menu icon make di apps list show, then find and select di Google Settings icon, then find and select "Ads" and select "Reset advertising ID". Note say Android settings menu fit different from one device maker to anoda, so dis instruction fit no match your device. Check Google settings and instruction for di latest information.

We fit also work with your phone SMS inbox so we fit activate di service.

How We Dey Keep Information

Di information wey we collect, wey we need before you fit use our service, we dey keep am for two years maximum. Even if you no dey use our service. After two years, we go delete your personal data or make am anonymous. Dis one mean say we go comot every label wey person fit use trace am back to one particular person. Wetin go remain na statistical data wey we dey use take understand how people dey use our service.

How We Dey Share Information

Na only di third party wey we need, so we fit give you di best service, we go share your data with. Di third party wey dey involved na:

• Telecom provider;
• Analytics & marketing provider
• Messaging provider

• When you gree (including as dis Policy talk).
• When e dey necessary so we fit give you di Service (for example, when we give information to supplier wey we dey use take deliver di Service or take talk to you).
• When e dey necessary to carry out wetin you ask for (for example, to process payment instruction, we must give your information to our payment processor).
• When we need help from di third party so we fit tell you about new product, service, promo or different payment method and, if e concern you, help with registering your credit card.
• When your data dey anonymous and join with other people own, so nobody fit know say na you.
• When we believe say law or regulation allow am.
• To obey any legal duty, or to enforce di Talk360 Terms of Service and/or any other agreement wey we get with you; or to protect di right, property or safety of Talk360, di people wey dey use our service, or other people.
• If dem sell Talk360 assets or di company restructure, or if di control of Talk360 or one of im group company change, or as we dey prepare for any of dis thing. Any third party wey di assets of Talk360 (or any group company) go transfer to, go get right to continue to use di information wey you give us, di same way wey dis Policy talk.

We fit also use advert company from outside take show advert after you don visit di Site and/or download di App. Dis company fit use information (but no be information wey carry your name, address, email address or phone number) about how you visit di Site and other website, so dem fit show you advert about goods and service wey you fit like.

Dem fit keep and process your detail for Netherlands or any other country where Talk360 or im affiliate, subsidiary or agent get facility. When you use di Service, you dey gree make dem move di information comot your country like dat.

You fit stop di promo message from Talk360 if you contact our customer support team for (support@talk360.com). Dis choice no concern di compulsory service message wey be part of di Service, wey you fit dey receive from time to time unless you delete di App.

Message, notification and di rest

We fit send you message about promo, update, fault, alert and other kind message wey concern promo and technical side, and/or how di App and other part of di Service dey work.

Sometimes we fit ask you make you tell us how you dey find di App or other part of di Service, and we go use am take improve di quality of di Service. You no get any obligation to give dis kind information. Any information wey you send on your own about any survey wey you take part in, na to look di feedback and make di Service better we dey use am.

Talk360 fit contact you from time to time by phone, SMS or any other channel wey make sense, to update you with news about Talk360 and di Service, including new product, campaign, promo and payment method.

Change to di Policy

We dey always try new way take make our Service better. Na why we fit update or change dis Policy any time, with or without notice, to show dis improvement or any other change for our business. You gree say you go check di Policy from time to time so you go sabi any change. You gree say if you continue to use di Service after we don publish new Policy, e mean say you don accept di new Policy. If you no gree with di terms of di Policy, no use di Service.

Complaint

You get right to complain to di national authority, de Autoriteit Persoonsgegevens (de AP). You fit do am for di AP website.

How To See Your Personal Information

If you wan see, correct, complete or comot your personal information, or if you get any other question about dis Policy, contact us for info@talk360.com.